Shipping & Returns

SHIPPING AND RETURNS POLICY

At Canto Primo, we aim to offer a seamless and transparent experience when it comes to shipping and returns.

SHIPPING

As each garment is handmade to order by our team, all Canto Primo items are completed and dispatched within 5 to 15 working days.

Please note:

  • During peak periods, orders may take longer.

  • If you need an item urgently or by a specific date, please contact us at hello@cantoprimo.com and we will do our best to accommodate your request.

Shipping regions:

  • We ship throughout Italy, Europe, and non-EU countries.

  • For shipments outside the EU, please note that duty fees are not included in the shipping cost. These charges are the responsibility of the customer.

Once your order has been processed, you will receive a confirmation email with tracking information.

RETURNS & EXCHANGES

At Canto Primo, we encourage you to choose mindfully. Each garment is made to order — cut and selected individually only after your order is placed — as part of our commitment to a no-overstock, sustainable production model. Whenever possible, we invite you to consider a no-return scenario as part of a more conscious approach to fashion.

That said, you have the right to return your order within 14 days of receiving it. To be eligible:

  • Item unworn, unused, and in the same condition as received, with all original tags attached
  • Returned in its original packaging
  • Include the receipt or proof of purchase

You're free to choose any courier for the return, but please note that return shipping costs are at your expense.

If you'd prefer an exchange rather than a refund — for example, if you received the wrong size — just let us know when you contact us and we'll do our best to arrange it, subject to stock availability.

To initiate a return or exchange, contact us at hello@cantoprimo.com. Once approved, we'll send you detailed instructions on how and where to send your item, along with our return address: Via Ettore Perrone 5, 10122 Torino, Italy.

Items sent back without first requesting a return will not be accepted.

Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees. These are entirely the customer's responsibility, are not included in our prices, and are not covered by Canto Primo. Please check the applicable rates for your country before placing your order — we do not accept claims or requests for compensation based on customs duties or import taxes.

For any inquiries, feel free to email us at hello@cantoprimo.com.

DAMAGED OR WRONG ITEMS

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

FINAL SALE ITEMS

Items on sale are not eligible for return or exchange.

EXCHANGES

The fastest way to ensure you get the item you want is to:

  1. Return the original item as instructed

  2. Make a new purchase for the desired product

REFUNDS

Once we receive and inspect your return, we’ll notify you of the approval status. If approved:

  • A refund will be issued to your original payment method

  • Taxes, payment fees, and other costs will be deducted from the total refund amount

Please note that it may take some time for your bank or credit card provider to process and post the refund.

If you have any further questions, don’t hesitate to reach out to us at hello@cantoprimo.com.

Last updated: 18/04/2025